Terms of Service
Last updated: April 4, 2026
1. Agreement
These Terms of Service ("Terms") govern access to and use of Caseconnective websites, applications, and related services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms on behalf of yourself and, if applicable, the law firm or organization you represent ("Firm").
2. What we provide
Caseconnective provides a multi-tenant workspace for legal case management, including intake workflows, matter and client records, document storage and review, privilege workflows, tasks, reporting, and AI-assisted features. We may update or modify the Services; we will use commercially reasonable efforts to avoid materially degrading core functionality during the term of a paid subscription.
3. Accounts & access
You must provide accurate registration information and safeguard credentials. You are responsible for activity under your account and for ensuring users you invite comply with these Terms. Firm administrators may control roles, access, and removal of users within their tenant.
4. Customer content
You retain rights to content you or your Firm submit ("Customer Content"). You grant Caseconnective a non-exclusive license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Services. You represent that you have the rights and authority needed to submit Customer Content and that its processing as contemplated by the Services will not violate applicable law or third-party rights.
5. Legal & professional responsibility
The Services are tools for licensed professionals. Caseconnective does not provide legal advice. AI-generated outputs may be inaccurate or incomplete; attorneys remain responsible for professional judgment, supervision, and compliance with ethics rules, court orders, and confidentiality obligations. You are responsible for configuring access controls and for use of the Services in connection with protected health information or other regulated data, including any required business associate agreements.
6. Fees & payment
Paid plans are billed according to the order form or checkout terms presented at purchase. Fees are non-refundable except as required by law or expressly stated in writing. Taxes may apply. We may suspend access for overdue accounts after written notice where permitted by contract.
7. Confidentiality
We treat Customer Content as confidential and use it only as described in these Terms and our Privacy Policy, subject to applicable law and lawful process.
8. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CASECONNECTIVE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CASECONNECTIVE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.
10. Termination
You may stop using the Services at any time. We may suspend or terminate access for material breach of these Terms after reasonable notice when practicable. Provisions that by their nature should survive will survive termination, including ownership, confidentiality, disclaimers, and limitations of liability.
11. Governing law & disputes
These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules, unless a mandatory consumer protection law applies. Courts in Delaware (or another venue agreed in writing for enterprise customers) shall have exclusive jurisdiction, subject to mandatory arbitration provisions if added in a separate agreement.
12. SMS & text messaging
Where a Firm uses the Services to send SMS/text messages, the Firm is responsible for obtaining prior express consent from each recipient and for complying with the Telephone Consumer Protection Act (TCPA), A2P 10DLC registration requirements, and applicable state law. Recipients may opt out at any time by replying STOP and may request help by replying HELP; message frequency varies and message & data rates may apply. Caseconnective honors STOP/HELP keywords automatically and records consent and opt-out events. The Firm remains the sender of record and is responsible for the content of its messages.
13. Contact
Legal notices: legal@caseconnective.com